Q1: Do you ship internationally?
Yes. We currently ship to dozens of countries worldwide. For a complete list of countries below for your information:
Australia, Canada, Finland, France, Germany, Hong Kong, Indonesia, Italy, Japan, Luxemboury, Malaysia, Netherlands, Norway, Poland, Portugal, Singapore, Spain, Sweeden, Switzerland, Taiwan , Thailand, , United Kingdom, United States
Moreover, it is reminded that any duty or taxes on import into your country will be your responsibility, so please be aware of those potential costs. The average number of days for shipping may vary based upon origin and destination.
Q2: Do you sell other size or shape of seamless frame?
Not yet. But we are looking for the great puzzle and drawing for our further study. We would like to provide more options in terms of size and shape for customer’ consideration.
Q4: What is your refund & return policy?
Please find more information here. It is reminded that minor defect might be happen on this handicraft puzzle frame because polishing and sanding procedure by workers’ hands. This product is not suitable for the perfectionist.
Q5: Which carrier should you pick for shipping?
Consideriing the shipping cost, shipping time and the huge volume of the frame, we provides 3 types of shipping for your consideration.
1. Basic Shipping (Low Cost)
2. Standard Shipping (Reasonable Cost)
3. Express Shipping (High Cost)
Click here for more information